Hair used in our bundles and closures/frontals is elite virgin human brazilian hair each bundle is approximately from one donor. Cuticles are intact and ends are full. No split ends, minimal flyaway, no shedding or tangling. Our hair is top premium quality, grade 10A - long lasting and healthy! These hairs come in their natural #1B colour.
Our closures and frontals are made with HD lace - the most sought after lace right now. Extremely thin, yet durable. Melts into your skin so easily, blending perfectly! HD lace is unbelievably scalp-like, and blends with ANY skin tone!
** Please Allow 3-6 Days For Your Order To Be Processed Before Dispatch**
WORLDWIDE SHIPPING INFO
(Shipped with Royal Mail)
SERVICE: |
TIME: |
COST: |
|
Express |
Next Day | £14.99 |
| Standard | 1 - 3 Working Days |
FREE |
(Shipped with DHL)
COUNTRY: |
SERVICE: |
TIME: |
COST: |
|
Europe |
Standard |
5 - 12 Working days |
£15 |
|
Express |
1 - 3 Working days |
£25 |
|
|
USA |
Standard |
5 - 14 Working days |
£17 |
|
Express |
2 - 5 Working days |
£30 |
|
|
Africa
|
Standard |
5 - 14 Working days
|
£30
|
| Other Countries | Standard | 10 - 15 Working days | £35 |
Note- KnoxxHair does not operate on Public Holidays or Weekends, any orders placed during this time will begin processing the following working day.
** Please Note: Shipping Times Are Different From Processing Times - refer to product description for processing times**
ORDER TRACKING
- Once your order is packed and leaves our studio, you will receive an email with your order’s tracking number.
- You will be sent a unique tracking code for your package that can be tracked online.
- If you have not received your tracking number, please check your ‘Junk’ folder Via email, as it may have been automatically filtered.
CUSTOM DUTIES & TAXES INTERNATIONAL ORDERS:
Customers can be charged for buying & importing product into their country
In the event that an international shipment attracts customer duties and taxes, the customer will be required to pay the customs, duties and taxes on the order.
RETURNS INFO
PLEASE NOTE:
- 14 Day Return Policy - Please contact support@knoxxhair.com within 14 days of receiving your order, to process a return/exchange or refund. Items must be sent to the return address below within 14 days of receipt. Items must be returned in their original condition.
- Please allow approx 72hrs for your returned unit to be inspected before a refund is granted.
- We do not accept Returns for custom wig units, accidental purchases or mistaken selections. Such units are made from scratch with our time and effort, so please read product descriptions clearly before placing your order.
- Orders can not be cancelled after 2hrs once placed.
- If an incorrect shipping address is provided by a customer, the order will be returned to Knoxx Hair, and the Cost of Re- Shipping MUST be covered by the customer.
- Any orders returned back to Knoxx Hair as undeliverable will be processed as a return
- Unfortunately, Knoxx Hair are not held responsible for lost or stolen packages or delays in transit.
- Knoxx Hair does NOT take any responsibility of an order once delivered and confirmed delivered by tracking.
- All packages may require a signature on delivery and will not be released without a signature. The delivery of your package may be delayed if your delivery address is unattended at the time of delivery. If no one is present to sign for confirmation of your order, the package will be sent to your local post office for collection.
- Please note these transit times are estimates only
-There may be some delays in customs which are beyond our control and we do not take responsibility for any of these processing delays
- Please note Knoxx Hair does not collect or handle any tax charges or fees
- Please kindly note that if you declined to pay your countries custom fees the parcel will be returned back to our warehouse and a store credit will be issued. Any fees charged to Knoxx Hair for the return shipment will be deducted from your credit note.
- Please note Knoxx Hair does not operate on public holidays.
RETURN ADDRESS -|
For More Information On Any Of Our Units Or Bundle Deals, See Our FAQ Page.
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Business Hours: MON-FRI / 8am - 6pm / GMT
- WhatsApp: +447933034308
- Email: support@knoxxhair.com
- Instagram/Facebook messaging: @knoxxhair
Business Address:
KEMP HOUSE
152-160 CITY ROAD
LONDON
EC1V 2NX
FREQUENTLY ASKED QUESTIONS
if you don't find an answer to your question below, contact us!
Returns Policy
14 Day Return Policy - Please contact support@knoxxhair.com within 14 days of receiving your order, to process a return/exchange or refund. Items must be sent to the returns address within 14 days of receipt. Items must be returned in their original condition.
Where Are Orders Shipped From?
All orders are packaged and shipped from our UK studio
What Is The Average Delivery Time?
Standard delivery within the UK is free (orders over £50) and takes 1-3 working days.
Orders from our In-stock section, Our Knoxx shop and Our Luxury Eyelash collection are delivered within 1-2days.
Orders from our other collections are 'made to order' so please allow up to 10-15 working days for processing and delivery.
Next day/express delivery is available on some items (specified at checkout)
Orders are shipped once processing is complete. Tracking numbers are sent out (via email) once order is processed and posted.
Please refer to our ‘Shipping’ page for international delivery times
Hair Used In Knoxx Hair Units & Bundles?
100% Human hair is used in Knoxx Hair units and bundles.
We take care in sourcing the highest quality human hair from Southern Asia and South America - our units are constructed using hairs from Brazil, Peru, India, Myanmar and others.
Are The Knots Bleached On Lace Units?
All wig units are customised with a pre-plucked hairline and bleached knots - upon selection.
What kind of lace is used in wigs and frontals
All wig units from our Luxury Wig Collection are prepared using medium brown swiss lace - for transparent lace, please leave a note at checkout
Lace used in our Custom Coloured Wig Collection are specified in each product description.
HD Lace + Hollywood Film lace are available via custom order - please contact support@knoxxhair.com
Do Wigs Come With Bands?
All wig units have elastic bands and clips included. To have your elastic band sewn onto your unit by us, please contact support@knoxxhair with your order number.
What capsize is used for wig units?
All wig units are prepared using medium cap-size, Caps are adjustable and fit MOST. If you require a small or large cap-size, please leave a note at checkout
What Payment Methods Are Used?
On the website: Online debit/credit card payment, Paypal and Klarna.
Offline custom orders: Direct bank transfer or Paypal invoice
For Further Info, Contact Us!